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AHLE-X Skills Academy proudly presents:
The Ultimate Hospitality Professional
AHLE-X is a Hospitality Training Provider with City & Guilds approval that runs high-impact training programmes for the Hospitality Industry at professional and operational levels and to new entrants into the industry.
AHLE-X has level 4 B-BBEE compliance.
The success of any establishment depends on its professional brand image; how it presents itself to the public. First impressions are very important. Two areas that are essential in creating a good first impression are:
- The physical appearance of the area for example restaurant, reception; and
- The professionalism of staff.
Whilst times have changed and people have become more casual in their dealings with one another, the hospitality industry still requires staff to show pride in their presentation and their work especially professionalism in their interactions with customers.
Customers are quick to comment on social media about their experiences at an establishment and so companies cannot afford to let their guard down, employees have to act professionally and offer a professional service.
By understanding the impact of our presentation and professionalism on the customer’s experience leads to a greater awareness of how we should deal with our customers.
The ½ day short course covers the following outcomes:
- What is brand image?
- Professional presentation.
- Professional behaviour.
- Seeing things from the customer’s perspective
- Maintaining your area professionally
- Professional work ethic
- Serving the customer professionally
This course is delivered in your organisation.
For a quotation please send us an e-mail to firstname.lastname@example.org
Includes a certificate of attendance
What the organisation needs to provide
Suitable and safe training venue
Equipment: data projector and screen, flip chart
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