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PART-TIME AWARD IN HOSPITALITY SUPERVISION & LEADERSHIP PRINCIPLES



AHLE-X offers the Award in Hospitality Supervision and Leadership Principles on a part-time basis in Claremont, Cape Town starting 23 June 2014.

This qualification is designed to prepare you for employment in supervision and leadership roles in the hospitality sector, as well as providing the knowledge component for the Hospitality Supervision and Leadership Advanced Apprenticeship framework. It covers the make-up of the hospitality industry, communication in the hospitality industry, leading a team, the supervision of customer service, stock control and the effective use of resources.

It will provide you with the knowledge required for a supervision and leadership role within the Hospitality industry. The qualification serves as a technical certificate, in the Hospitality Supervision and Leadership Advanced Apprenticeship framework. The qualification provides valuable accreditation of skills and/or knowledge for candidates, without requiring or proving occupational competence.

Purpose of the Program

The purpose of the management development program is to:

  • Develop your generic supervisory / managerial skills that you can apply them in your day to day work environment.
  • Provide a secure and nurturing environment so that learning is non-threatening.
  • Allow you to work together with your manager as a mentor to grow and develop your skills
  • Build on current competencies and in functional areas in which you operate
  • Develop you as someone who is able to think critically and make decisions
  • Enable you to think holistically and place your area within the organizational context.

About the Programme

This Development Programme that covers the key areas leading and managing teams in the Hospitality Industry. The programme duration is 8 weeks and you will complete one module each week. The programme results in you achieving an International City & Guilds Award in Hospitality Supervision and Leadership Principles.

The following diagram shows the 4 quadrants of the programme:

Pre-requisite requirements

To enter the programme, you are required to have a Grade 12 or equivalent literacy and numeracy and have some experience in the Hospitality Industry.

Programme cost

The cost of the programme is R7500.00. A deposit of R2000.00 is payable upon registration.

Programme costs include:

  • Tuition and notes
  • Study Bag
  • City & Guilds examination fees
  • Refreshments during class days

Payment terms

You may make arrangements for payment as follows:

Deposit

Paid on registration

R2000.00

1st payment

Paid prior to first class

R3000.00

2nd Payment

Paid prior to third lesson

R2750.00

*Includes R250.00 administration fee for split payment

Cancellation policy

  • Cancellation must be made 2 weeks prior to the starting date of the course. In this event, a full refund will be given.
  • Where the course has been paid in full:
  • Cancellation must be made 2 weeks prior to the starting date of the course. In this event, a full refund will be given.
  • If cancellation is received within two weeks of the programme starting a 60% refund will be given.
  • No refunds will be given where learners do not complete the programme or fail to sit their City & Guilds Examination

Where only the Deposit has been paid:

  • Cancellation must be made 2 weeks prior to the starting date of the course. In this event, a full refund will be given.
  • If cancellation is received within two weeks of the programme starting a 20% refund will be given.
  • No refunds will be given where learners do not complete the programme or fail to sit their City & Guilds Examination
  • AHLE-X reserves the right to cancel programmes where insufficient enrolments have been received. In this case and where full or part payment has been received, a full refund will be made.

Modules

Module 1: Introduction to Supervision

Module 2: Successful Leadership

  • Importance of leadership and supervision to the organisation
  • What is supervision?
  • From staff member to manager
  • Common problems for new managers
  • Strategies for new supervisors
  • Overview of the Hospitality Industry
  • External factors affecting the hospitality industry
  • Key legislation affecting the organisation
  • Safety & security in the organisation (Environmental issues; following safety & security standards; Hazards & Risks; regulations & codes of practice; consequences; responding to risks)
  • Value based leadership
  • Leadership Attributes
  • Developing key leadership attributes (trust, Proactivity, Responsibility, Assertiveness, Empathy)
  • Coping with conflict
  • Goal setting
  • Self-organisation (Managing a diary; To do lists; Office management; Answering correspondence; Email & calendar management; Time management)
  • Getting things done through others: delegation and follow-up

Module 4: Managing your team

Module 3: Creating a winning team

  • Inducting new employees
  • Setting standards of performance and communicating them
  • Developing and coaching team members
  • Managing performance & discipline
  • Keeping your team in the loop: communication for winning teams
  • Understanding your team members and getting the best from each member
  • Team Values and cohesion
  • Team involvement
  • Decision making
  • Getting team feedback

Module 5: managing customer service / Managing Inventory

Module 6: Presentations and Revision

  • Role of the supervisor in managing customer service
  • Impact of customer service on business performance
  • Selling
  • Customer groups
  • Monitoring and Maintaining service standards
  • Dealing with service delivery failure
  • Key supplies
  • Ordering, receiving and monitoring stock
  • Cost effective use of supplies
  • Maintaining effective staff levels
  • Revision
  • Presentations

For more information please contact us on enquiries@ahle-x.com or 086 102 4539

Individuals: download a registration from here

Companies: download a registration form here

 

 

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